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New ways of municipal service delivery and communication
Since the onset of the COVID-19 pandemic, municipalities around the world have experienced a strong push towards digitalisation. Not only have existing services been digitised, but new tools have also been invented to meet various crisis-related needs. The aim of this cluster is to support municipal experts in these digitalisation processes and to find demand-oriented digital solutions for municipalities and their citizens. The more digitised public services become, the more important the topic of the digital divide and digital literacy are. The goal is to also include vulnerable groups in digitalisation processes and support them as needed. Strongly affected by digitalisation are also the educational sector, which faces new challenges since schools shut down and classrooms went virtual, as well as the communication sector.
The pandemic has opened new avenues and means of communication, with crisis management, technology and mass media now being central issues. How to communicate the health implications of COVID-19 for the population, combat fake news, connect and unite citizens in times of crisis, and provide timely and transparent information about imposed measures and restrictions continues to be a challenge for many municipal administrations.
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Photo (above): metamorworks | istock
News & events
News
Launch of Digitalisation working group in Southeast Europe (SEE)
18.10.2021
Review of the Kick-off Event, Working Group on Digitalisation, on 21 September 2021
Successful Launch of Crisis Management working group in Southeast Europe (SEE)
14.10.2021
Review of the Crisis Management Working Group Kick-off Event on 20 September 2021
Good Practice from Landshut, Germany: Assisted Learning
06.09.2021
Open up new opportunities for children who are overwhelmed by the challenges of digital learning
Female power at the Insight Session on digital literacy
02.09.2021
Review of the Insight Session "Digital Literacy and Digital Municipal Service Design" on August 18,…
Good practices and learning experiences
Videos & podcasts
Good Practice from Landshut, Germany: Assisted Learning
06.09.2021
Open up new opportunities for children who are overwhelmed by the challenges of digital learning
Municipal Response to COVID-19: Driving smart city development
06.08.2021
Video with insights into the virtual global exchange on April 29, 2021
Connective Cities' COVID-19 programme 2021
27.07.2021
Urban practitioners working together on the municipal pandemic recovery
Municipal response to COVID-19 in the governance sector
22.07.2021
Video with Insights into the virtual global exchange on March 12, 2021.
Good practices
Stari Grad – how vaccination campaigns can reach groups at risk
25/05/2021
As in many other countries, people in Serbia who want to be vaccinated have to book an appointment online and then get…
Communicate and coordinate – the key to successful vaccination campaigns
24/05/2021
Impatient and sceptical citizens, the ongoing shortage of vaccines, constantly changing regulations that have to be…
Amman - strengthening social responsibility
07/04/2021
With a prudent vision, the Greater Amman Municipality implemented several hard and soft measures to curb the impact of…
Communicating clearly on multiple channels
05/03/2021
How can municipalities reach out to their residents to inform them about their COVID-19 strategy?
The key to the City…
Pandemic response in Aracaju, Brazil
23.06.2021
Infection prevention, strategic crisis management and crisis communication
Multidimensional: The COVID-19 urban restoration programme “Lviv tomorrow”
22.04.2021
Combatting the pandemic and improving the socio-economic and cultural situation in the Ukrainian…
Reviews of virtual events
Successful Launch of Crisis Management working group in Southeast Europe (SEE)
14.10.2021
Review of the Crisis Management Working Group Kick-off Event on 20 September 2021
Female power at the Insight Session on digital literacy
02.09.2021
Review of the Insight Session "Digital Literacy and Digital Municipal Service Design" on August 18,…
Connective Cities' COVID-19 programme 2021
27.07.2021
Urban practitioners working together on the municipal pandemic recovery
Municipal Response to COVID-19: Driving Smart City Development
12.05.2021
Review of the Online Workshop on April 29, 2021
Publications
COVID-19 implications in the Mediterranean
2021 - Promoting data-driven processes in the response and recovery from the pandemic through regional collaboration and peer learning
Final Report: Virtual Global Exchange
2021 - "Municipal Response to COVID-19" from 23rd November to 3rd December 2020
South-East European Local Governments in Post Covid-19 Socio-Economic Recovery
2020 - A survey of 146 respondents, of which 137 local governments and 9 Local Government Associations from SEE
